The CyTrack suite is a range of customer experience modules that can be delivered individually or integrated for complete business solutions.

CyReport – Call Reporting & Dashboards

Powerful Telephony & Contact Centre Reporting via web browser user interface and powerful suite of intelligent reports.

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CyRecord – Voice & Screen Recording

Call and Screen recording and reporting with PCI DSS compliance

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CyRecord Insight - Speech Analytics

Call Transcription and Sentiment analysis services. Evaluate and categorise calls at scale to measure compliance, build scorecards, rate customer sentiment.

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CyDesk – Unified Communications & CRM integration

Integrate all of your standard telephone call controls with CRM and business data on your desktop

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CySMS – SMS Services

Contact Centre and customer services using SMS

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CyPulse – Application & Services Monitoring Solution

Health monitoring for CyTrack applications and software.

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CyCX Connect – Inbound Omni Channel Contact Centre

CyCX Connect is the ultimate web and telephony omni-channel contact centre solution

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CyCall – Outbound Proactive & Telemarketing Contact Centre

Boost your outbound capability and create more opportunities.

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CyChat Web Chat

Web chat is fast becoming a channel of choice for direct and personal online customer service.

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CyCX AI – Artificial Intelligence

Virtual Assistant for Live Chat, Social Media and IVR engagements.

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CyCX Web Connect – Call Tracking & Web Ad Analysis

Track the customer’s journey from the marketing initiative with your web ads, through to the phone call and beyond.

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CyCoach – Workforce Optimisation & Quality Monitoring

Workforce optimisation tool to build skills, confidence and performance of your team through quality monitoring of live call events.

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CySurvey – Telephony Customer Satisfaction Surveys

Measure your customer's satisfaction with your business and gain the 'voice of the customer' including NPS compatible reporting

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CySocial - Social Media Integration

Brings open, rich media chat and messaging capabilities across SMS, Web Chat, WhatsApp and Facebook Messenger to provide real-time communication and collaboration.

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CyCX WFM – Workforce Management Services

Forecast, schedule and monitor your workforce in real time

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CyLive - Interactive Voice Response (IVR)

Create powerful telephony based customer self service solutions including payment gateways and information services.

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CyLive Speech – Speech Cognitive Services

Speech to text, text-to-speech and speech translation services.

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