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Chat is fast becoming a channel of choice for customer service and is the perfect complement to our CyCX Connect Omni Channel Contact Centre solution.
Customers increasingly start their relationship with your business online and it's a simple next step to just click and chat with a member of your team. Your customers will appreciate the more direct and personal service that web chat provides – its not social media and therefore your interaction with your customer is only with them not visible as part of an open forum or discussion.