How to end every call so customers feel like they had an amazing customer experience...
I'm always on the lookout for research and information about Customer Experience and I found an article on the Marketing Magazine website which stated:
"Between 40-70% of customers, whether they're B2B or B2C, leave their supplier because they believe they don't really care about them."
Well, it just so happens that I know a powerful way to make customers feel like they're enjoying a great customer experience AND to get THEM to "say" they are too...
The best part is this can all be done within just twenty seconds...
(The system does need to be set up but it's easy and doesn't take long at all.)
I wrote up a post on how and why this works so well and you can read it at the following link:
