"What you measure is vital...
Every call centre fulfils several business-critical functions.

The primary function must be to keep customers happy, but the problem is you can't directly measure customer satisfaction.

In this week's blog post, we cover the top 9 call centre KPIs to track for success.

—> The three key areas your clients MUST measure
—> The two metrics which signal a BIG issue
—> Why common GOOD performance indicators can mean TROUBLE

It's a short five-minute read and might help your clients tremendously.
 
Give us a call, or hit reply to this email if you have any questions — one of our friendly team will be delighted to chat with you.
 
Click here to read the post now

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