"Capture, Monitor & Comply...
|
There are just 3 main business cases for call recording — "Compliance", "Dispute Resolution", and "Training, Learning & Development."
Put simply: Capture, Monitor & Comply
CyRecord handles all these (and more) with simple and sophisticated elegance so all businesses can…
- Ensure compliance with regulatory bodies
- Prove adherence to the business requirements of clients.
- Improve staff capability through listening and performance review.
- Improve service delivery with accurate recording of facts.
- Resolve 'who said what' disputes quickly.
- Pinpoint top performers skills to help improve all-round performance.
|
|
To kick things off, installing CyRecord is easy — and it works with ISDN, Analogue and SIP lines and extensions.
CyRecord integrates seamlessly with our CyDesk solution, so you can choose to have each recording stored under an Outlook or CRM contact record (no wasting time searching through recording archives to find what you need!)
|
|
"Easy to use with a powerful feature set...
|
CyRecord can handle the requirements of every business.
Choose the configuration settings that are right for your client, and they’re good to go...
Although on-demand and random record options are available, by far the most popular choices are the record all and conditional record options. (Or a combination of the two.)
Record all — set by admin, record them all, choose to store under Outlook/CRM as standard, allow/disallow agent playback, store centrally for review and/or archive as applicable. Easily email and forward messages.
Conditional Record — CyRecord optionally allows the administrator to set call completion categories to be presented to the agent. These can control whether CyRecord is activated and also whereby the recording filename can be appended with codes configured into the call completion activity.
There are many uses for this feature alone — for example, your clients can clearly identify calls that result in a sale, thereby giving them fast access to their top training material.
|
|
"Fully compliant to protect your clients…
|
Full control and a flexible feature set are just the beginning…
All call recordings are encrypted, and levels of access can be set by admin. Recording can be automatically paused when payment details are being taken by an agent.
Plus, CyRecord protects your clients by enabling them to meet full PCI DSS compliance standards.
|
|
"Powerful options to increase customer experience…
|
Recording calls is only part of the story when you strive for customer delight...
Highly scaleable, efficient and low-cost screen recording is now available with our CyTrack Interaction Recorder Network — meaning CyRecord can optionally capture what’s happening on agents' screens.
Integrate with CyDesk to bring the power of calls, computers and recording under one umbrella, and combine with CyReport to get more meaningful data at both macro and micro levels.
|
|
|
CyRecord is a must-have for every business serious about compliance, protection and customer satisfaction.
Give us a call, or hit reply to this email if you have any questions — one of our friendly team will be delighted to chat with you.
|
|
|
Call and speak to one of our experts
NZ : +64 (0) 98909437
UK & EUROPE : +44 (0) 1245 860199
USA : +1 929-900-1901
|
|
|
|
