Right now there is a HUGE opportunity in IT and Telephony, the likes of which we last saw 15 years ago…

Way back in 2004, Salesforce CRM went public. As you probably know, they pioneered the Software-as-a-Service (SaaS) model for Customer Relationship Management (CRM) software.

Their unique per-seat, per-month payment plan was a stark contrast to their what their competitors were offering.

Gone were the headaches and complexity of deployed-on-premise servers, the hefty licensing agreements, and on-site staff to keep everything working correctly — instead Salesforce made the whole world of CRM simple.

Simple to set up.
Simple to run.
Simple to understand the investment required.
Simple to add or remove users — no need to predict future business requirements years down the line

It took around 5 years before small business owners caught on to the benefits of CRM systems. And as a result, over the last 10 years there’s been an explosion in the uptake of cloud-based CRM systems.

In fact, these days it’s almost unheard of for a business to operate WITHOUT a CRM system — even for a single-person business.

"The integration opportunity...

The next logical step is the EASY integration of telephony with their CRM systems…

(it’s the business version of Steve Jobs merging the phone and the computer to create the iPhone.)

Now, usually when someone says the words, “system integration,” everyone knows what’s coming…headaches, emotionally telling and frustrating times as providers try to get one system to talk successfully with another.

Not to mention the financial and time costs!

Yet the benefits of a successful system integration are enormous. Valuable company knowledge can be easily shared across the workforce, and out-dated manual processes can be replaced because of the integration.

This time we predict it won’t take nearly as long for small business to catch on to the benefits — because they already use both phone and CRM systems. There’s “nothing new” for them to understand, and that’s why you have a huge opportunity this year.

"CyDesk is the choice of integration for your customers…

Agents are able to access the caller's detail immediately, enabling them to answer with a warmer, more professional welcome.

By integrating into the Customer Relationship Manager (CRM) or database, calls are automatically matched with contacts in their system and the customers information is presented in a screen-pop right on the agent’s desktop.

Inside the CRM, previous calls are logged and all the customer history (including recorded calls where applicable) are easily accessible at the click of a button.

With CTI (computer telephony integration), your customers’ computers become more powerful business tools with telephony features including answer, hold, re-dial, conference and transfer.

Incoming calls prompt automatic screen-pop with caller's details.
Click-to-dial from Outlook, CRM, database or anywhere in Windows.
Set teams and queues and transfer between queues.
Improve performance with supervisor monitoring from any location.
Agents can set their availability and easily identify the status of other users.
Inbound, outbound and missed call history.
Campaign management and call completion codes.
Stand-alone system or integrated with your Outlook, CRM or database.
Reduce call costs with improved dialling accuracy.
Modern web architecture utilising approved web browsers on PC & Mac.
No need for desktop software installs.
Easily scale up to 10,000+ users.

"Out-Of-The-Box integrations are ready to go, RIGHT NOW…

Want to connect an Avaya, Panasonic or Samsung phone system with Zoho CRM, Salesforce or NetSuite?

No problem — in fact we can do much more — we have heaps of out-of-the-box and ready-to-go CyDesk integrations.

(Plus we have a powerful and robust API that 3rd party developers can use to easily connect to us.)

Happier customers means bigger profits for you…CyDesk represents an easy opportunity for you to make money in 2019…

Simply by helping your business clients seamlessly integrate their two most important systems — their phone system and their CRM.

Watch as they increase employee and customer satisfaction — and all-round customer happiness means increased profits for your clients.

We believe 2019 is going to be the year of Computer Telephony Integration — make sure you don’t miss out.

Because once people have a system integration in place, they’re highly unlikely to change providers.

Click here to find out more about CyDesk on our website.

And then call us to discuss how we can help you help your customers. We can’t wait to help you take advantage of this opportunity.

And if you have any questions, click the Live Chat button on our site, or hit reply to this email and one of our friendly team will be delighted to chat with you.

Learn More About CyDesk & CRM Integration

Call and speak to one of our experts

1800 298722
(Outside Australia +61 7 5553 9800)

NZ : +64 (0) 98909437
UK & EUROPE : +44 (0) 1245 860199
USA : +1 929-900-1901

www.cytrack.com

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1800 298722 (Outside Australia +61 7 5553 9800)

www.cytrack.com

1800 298722
(Outside Australia +61 7 5553 9800)