Season's Greetings...

From all the team here at CyTrack,
we wish you a Merry Christmas and a prosperous New Year!

Holiday Phone Support...

CyTrack Phone Support During The Holidays
Telephone support will be available throughout the holiday period, except public holidays. We are operating a shortened crew, and if all our team are already on a call, you will be asked to leave a message for us to call back.

Upcoming in 2019...

Launch of CyTrack "Insider" Blog
The CyTrack ‘Insider’ will be a private ‘invite only’ blog for our partners and customers, containing a fortnightly update on the latest news and status and of our software versions currently in process with our software engineering team. Invitees will gain internal insight into the key items in work process and their progress, and hear directly from members of the software engineering team including preview screen shots and instructions. We will also post news and invites for early adopters of solutions in beta stage. If you would like to get an invite to the CyTrack ‘Insider’ Blog please email support@cytrack.com with email header CyTrack Insider, and include your name, company name and mobile phone number.

Privacy & Compliance
GDPR has impacted on the global community, and you want to ensure you’re in line with everything going on. Our first email of the year will highlight what you really need to know.

Workforce Management
A new addition to our software suite, Workforce Management delivers you the tools to predict the amount of staff you require at any given time as well as utilise powerful staff rostering controls, including timesheets and employee time tracking. Improve your service levels and reducing staffing costs by closely matching staffing levels to workload with accurate forecasts, intelligent real-time monitoring & reporting. Keep an eye out for the more details on our Workforce Management solution.
 

Did you miss these in 2018?


Customer Lifecycle Journey
Watch the following short video and discover how CyTrack’s modular customer experience solutions will benefit every aspect of your client’s ‘customer lifecycle journey’


CyCX – Web Callback
With Web Callback customers can opt to have a customer service agent call them back, which results in no wait time, reduced call abandonment rates and gives customers what they value the most... their time!

Discover More About Web Callback

CyChat 3 Free Licences
79% of customers say they prefer live chat purely because of the immediacy it offers compared to other channels. And the best news — you get 3 FREE licences with CyCX.

Learn More & Download CyChat Brochure

Want more info on the CyTrack Software Suite?

Get in touch - we'll be delighted to answer your questions...
 

Call and speak to one of our experts

1800 298722
(Outside Australia +61 7 5553 9800)

NZ : +64 (0) 98909437
UK & EUROPE : +44 (0) 1245 860199
USA : +1 929-900-1901

www.cytrack.com

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