Support Desk new facilities to service you better!
We are excited to announce significant enhancements to our support services as part of our ongoing efforts to streamline and elevate your customer experience.
This integration will leverage the robust capabilities of Dynamics CRM's Case Management system, enhanced with AI, and Cytrack Omni Channel Contact Centre integration. Our goal is to deliver an even higher level of service for you. As part of this transition, all open support tickets will be seamlessly migrated to our new system. If you have any open tickets with us you will also receive a separate update from our new system, ensuring a smooth transition.
Presently we need to customise the online support portal and so right now support is via email, telephone and web chat, but we aim to release the support web portal end of January 2024, please bear with us in the meantime if using the support portal is your preferred approach.
Our new online documentation and manuals site is now available from this link:-
Cytrack Online Help & Support Page
Should you have any inquiries during this process, please do not hesitate to contact us using the details below. Alternatively, our Customer Advocate, Jai Sakaria (jsakaria@cytrack.io), is available to personally assist you as a concierge.
While the primary methods of contacting our Support Services will remain unchanged, we have provided an update of improvements in our contact details for your convenience:
Thank you for your continued trust in Cytrack. We look forward to delivering an enhanced support experience that aligns with our commitment to your success.
For voice related services, including phone systems, phone lines & internet, headsets and handsets etc – help@cytrack.io
For Software applications, including Contact Centre, Analytics & Reporting, Voice recording and more – support@cytrack.io
If you are not sure – support@cytrack.io
Telephone
Please call 1300 294357
You will be presented with the following options to assist servicing you with the best team, at all times our contact centre services such as call-back in queue, and IVR services will be available for your customer experience.
- For voice related services press 1
- For Phone Systems - press 1
- For Phone Lines and Internet press 2
- For handsets and headsets press 3
- For anything else press 4
- For Software Applications press 2
- For Contact Centre press 1
- For Reporting press 2
- For Voice Recording press 3
- For anything else press 4