CyTrack Services

An outline of all our support services

Intro to all our services

Something complimentary about all the services we offer

Lead in to units…

Services you can depend upon…

CyTrack Consultancy Services

CyTrack provides free consultancy services to help you design the best customer experience solution for your business. We understand that choosing from the latest telephony applications and contact centre technologies is a very specialized area. We have over 24 years of experience to bring to your assistance and with our platform agnostic strategy and strong integrations capabilities we are well placed to provide independent input to your teams project review.

CyTrack Systems Integration Services

CyTrack technical services and powerful API’s enable integration to the applications you use every day to deliver efficient business processes and unified customer experiences. CRM and application integration offer an effective and economically viable way to engage with customers and provide specific targeted customer experiences. The technology offers a way to truly cater to customers individual needs and deliver customer specific service delivery mechanisms, enabling a level of engagement never before possible.

Organisations unifying customer experience are able to drive a significantly higher level of customer satisfaction and in addition increasing revenues.

CyTrack has over 24 years of experience in systems integration and together with our wide range of existing integrations and our powerful API’s for customer applications we are globally recognised specialists in this area.

CyTrack Customisation Services

CyTrack customization services provide high level engineering services to tailor our software to meet your unique business requirements and processes. No business is the same and you need a partner that can deliver nimble and adaptive solutions.

Our products are extremely granular in their features, functionalities and configurations and we owe that to all our customers. Our customization services are the backbone of who CyTrack is and we continually learn new ways in how businesses want our products to be adapted to fit their needs and aspirations.

We think we shine in this area and unlike very large international corporations that just cant react in a timely manner and often even at all to such custom requirements, with CyTrack you can engage with our consultants and engineers and arrive at the design you are after.

CyTrack Cloud Services

CyTrack Cloud Services offers you subscription based, hosted infrastructure and software services for your complete customer experience contact centre solution.

Transform your business – CX Solutions Suite is an affordable subscription based Contact Centre as a Service allowing you to instantly transform your business, simplify your infrastructure and boost your customer experience to new levels.

Utilise the power and the flexibility of Contact Centre as a Service (CCaaS) with Microsoft’s Skype for Business™ combined with CyTrack’s CX Solutions Suite. CX Solutions Suite’s cloud based subscription service means no expensive capital outlay, so you can stay competitive and relevant in today’s fast-moving technology driven world.

Whether you are a team of just two, a large enterprise group, in one office, in various geographical locations or utilising remote workers, with CX Solutions Suite you can now offer the key requirements for successful and modern customer experience.

CyTrack Professional Services

CyTrack Professional Services bring the specialists to the product, from deployment & training services, to after sales support and moves adds and changes our team is available to your business 24/7.

CyTrack utilises a service management approach which is based on the ITIL standard, that encompasses focused processes for managing all components of our service delivery, such as incident management, change requests and control, or configuration changes etc.

CyTrack’s helpdesk is contactable 24 hours per day, 7 days a week, and users can log a ticket or raise an issue at any time.

We offer many multi-tiered service delivery options to ensure that our important services can be available for any sized business budget.