The CyTrack suite is a modular range of customer experience applications that can be delivered individually or integrated for a complete business solutions.

Professional services

An outline of all our support services including our free consultancy service.

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Call accounting & reporting

Powerful business intelligence reporting for telephony systems.

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Call recording with PCI DSS compliance

Powerful and flexible call recording solution for ISDN, analogue and IP lines and extensions.

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CyRecord Insight speech analytics

Evaluate and categorise calls at scale to measure compliance, build scorecards, rate customer sentiment.

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Desktop call control with caller screen-pop

Integrate standard telephone controls and CRM information on your computer desktop.

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Integrated SMS service

Reach all your clients with SMS marketing mail-outs directly from your database or CRM.

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CyPulse application & services monitoring solution

Catch and resolve issues before users notice them.

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Inbound omni-channel contact centre

swiftly and professionally respond to customers across a broad range of interaction channels.

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Cloud based customer experience services

Utilise the power and flexibility of the cloud with Microsoft's Skype for Business™ combined with CX Solutions Suite.

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Outbound and telemarketing call centre

Speak to more customers with proactive opportunity creation that goes beyond telemarketing.

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One-on-One or multi-party live chat

Offer customers the ability to talk to a representative in real-time via your website.

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ChChat AI virtual live chat

Combine virtual and real support with a live chat solution that is defining industry best practice.

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Agent evaluation and training

Evaluate and provide feedback to build skills, confidence and the performance of your team.

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Customer service measurement

Design and create surveys to measure customer satisfaction and gain the 'voice of the customer'.

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Social media integration

Manage and measure social media whilst ensuring posts are directed to the best person for the job.

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Workforce management

Forecast, schedule and monitor your workforce in real time.

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Intelligent IVR and design tool

Allow customers to self service with our Interactive Voice Response (IVR) engine and management module.

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CyLive speech cognitive services

Convert audio to text, perform speech translation and text-to-speech with CyTrack leveraging Microsoft Azure unified Speech services.

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