• Features

  • Extensions Included
  • Minimum Agent/People licenses included[2]
  • Maximum Agent/People licenses supported
  • Sites Included
  • Reporting Features
  • Extension Level Reporting
  • Billing Reports
  • Traffic Reports
  • Trunk Analysis
  • Summary Reports
  • Frequency Reports
  • Custom Report Generator
  • Email Reports
  • Dashboard (Extension level only)
  • Dashboard (PBX ACD Real-Time Information)
  • Desktop Unified Communications
  • PC-based Call Control[3]
  • Presence & Break Management
  • Click to dial
  • Screen Pop
  • Completion Code call tagging
  • Account Codes call tagging
  • Unified Messaging & Call History view
  • PC Busy Lamp Display
  • Agent to Agent Instant Messaging
  • Hot Desking
  • Home/Remote Workers
  • Same Sign-on
  • Outlook Contacts integration
  • Outlook Calendar integration
  • SMS Agent to customer services[4]
  • CRM Integration[5]
  • CyTrack API for custom 3rd party services
  • Compliance, Voice & Interaction Recording
  • Voice Recording[6][9]
  • Voice Recording manual pause for PCI
  • Voice Recording auto-pause for PCI[7]
  • Voice Analytics[4][8]
  • Interaction (Screen) Recording[9]
  • Agent Activity Tracker
  • Agent Rating & Quality Assurance
  • Customer Satisfaction Reporting
  • Contact Centre Features
  • Administration / Supervisor License
  • Dashboard License
  • Business Intelligence Reporting
  • Outbound Call Centre (Preview/Progessive)
  • Outbound Call Centre (Predictive/Premptive)
  • Campaign Manager
  • Multi-Time zone scheduling
  • Answering machine detection
  • DNC management
  • Number quarantine manager
  • Inbound Contact Centre
  • Skills Based Routing
  • CRM Lookup Routing
  • Multi-Time zone scheduling
  • Intelligent Overflow & Escalation
  • Intelligent Call Routing
  • Omni Channel Features
  • Web Chat Services
  • Call-back in queue services
  • SMS inbound routing[4]
  • WhatsApp integration[10][4]
  • Facebook Messenger integration[10][4]
  • Email queue services
  • Web call-back services
  • Business Process/Task Integration[11]
  • Unified Messaging Centre
  • Advanced Features
  • Agent Script Service[11]
  • Workforce Management[12]
  • Intelligent IVR & Self Service[11]
  • Voice Cognitive Services - Speech Recognition[12]
  • AI - Artifical Intelligence[12]
  • Evolve CX Silver

    Outbound CC

    I want to boost our outbound customer contacts – telemarketing, surveys and more

    Outbound Contact Centre solution for proactive customer connections, dashboards, reporting and innovative PC based desktop software for your people

  • $149[1]

    Per User / Month*
  • Get Started
  • Extensions Included100 ext
  • Minimum Agent/People licenses included [2]10
  • Maximum Agent/People licenses supported50
  • Sites Included1
  • Reporting Features
  • Extension Level Reporting✔
  • Billing Reports✔
  • Traffic Reports✔
  • Trunk Analysis✔
  • Summary Reports✔
  • Frequency Reports✔
  • Custom Report Generator✔
  • Email Reports✔
  • Dashboard (Extension level only)✔
  • Dashboard (PBX ACD Real-Time Information)✔
  • Desktop Unified Comms
  • PC-based Call Control [3]✔
  • Presence & Break Management✔
  • Click to dial✔
  • Screen Pop✔
  • Completion Code call tagging✔
  • Account Codes call tagging✔
  • Unified Messaging & Call History view✔
  • PC Busy Lamp Display✔
  • Agent to Agent Instant Messaging✔
  • Hot Desking✔
  • Home/Remote Workers✔
  • Same Sign-on✔
  • Outlook Contacts integration✔
  • Outlook Calendar integration✔
  • SMS Agent to customer services [4]✔
  • CRM Integration [5]✔
  • CyTrack API for custom 3rd party services✔
  • Compliance & Recording
  • Voice Recording [6] [9]✔
  • Voice Recording manual pause for PCIOptional
  • Voice Recording auto-pause for PCI [7]Optional
  • Voice Analytics [4] [8]✔
  • Interaction (Screen) Recording [9]
  • Agent Activity Tracker
  • Agent Rating & Quality Assurance
  • Customer Satisfaction Reporting
  • Contact Center Features
  • Administration / Supervisor License✔
  • Dashboard License1
  • Business Intelligence Reporting✔
  • Outbound Call Centre (Preview/Progessive)✔
  • Outbound Call Centre (Predictive/Premptive)
  • Campaign Manager✔
  • Multi-Time zone scheduling
  • Answering machine detection✔
  • DNC management✔
  • Number quarantine manager✔
  • Inbound Contact Centre
  • Skills Based Routing
  • CRM Lookup Routing
  • Multi-Time zone scheduling
  • Intelligent Overflow & Escalation
  • Intelligent Call Routing
  • Omni Channel Features
  • Web Chat Services
  • Call-back in queue services
  • SMS inbound routing [4]
  • WhatsApp integration [10] [4]
  • Facebook Messenger integration [10] [4]
  • Email queue services
  • Web call-back services
  • Business Process/Task Integration [11]
  • Unified Messaging Centre
  • Advanced Features
  • Agent Script Service [11]
  • Workforce Management [12]
  • Intelligent IVR & Self Service [11]
  • Voice Cognitive Services - Speech Recognition [12]
  • AI - Artifical Intelligence [12]
  • Get Started
  • Evolve-CX Gold

    Inbound CC

    I want to take our customer service to the next level with inbound call routing and management

    Inbound Contact Centre for businesses to deliver smart call routing, dashboards, reporting and innovative PC based desktop software for your people

  • $149[1]

    Per User / Month*
  • Get Started
  • Extensions Included100 ext
  • Minimum Agent/People licenses included [2]10
  • Maximum Agent/People licenses supported50
  • Sites Included1
  • Reporting
  • Extension Level Reporting✔
  • Billing Reports✔
  • Traffic Reports✔
  • Trunk Analysis✔
  • Summary Reports✔
  • Frequency Reports✔
  • Custom Report Generator✔
  • Email Reports✔
  • Dashboard (Extension level only)✔
  • Dashboard (PBX ACD Real-Time Information)✔
  • Unified Comms
  • PC-based Call Control [3]✔
  • Presence & Break Management✔
  • Click to dial✔
  • Screen Pop✔
  • Completion Code call tagging✔
  • Account Codes call tagging✔
  • Unified Messaging & Call History view✔
  • PC Busy Lamp Display✔
  • Agent to Agent Instant Messaging✔
  • Hot Desking✔
  • Home/Remote Workers✔
  • Same Sign-on✔
  • Outlook Contacts integration✔
  • Outlook Calendar integration✔
  • SMS Agent to customer services [4]✔
  • CRM Integration[5]✔
  • CyTrack API for custom 3rd party services✔
  • Compliance & Recording
  • Voice Recording[6][9]✔
  • Voice Recording manual pause for PCIOptional
  • Voice Recording auto-pause for PCI [7]Optional
  • Voice Analytics [4] [8]✔
  • Interaction (Screen) Recording [9]
  • Agent Activity Tracker
  • Agent Rating & Quality Assurance
  • Customer Satisfaction Reporting
  • Contact Center
  • Administration / Supervisor License✔
  • Dashboard License1
  • Business Intelligence Reporting✔
  • Outbound Call Centre (Preview/Progessive)
  • Outbound Call Centre (Predictive/Premptive)
  • Campaign Manager
  • Multi-Time zone scheduling
  • Answering machine detection
  • DNC management
  • Number quarantine manager
  • Inbound Contact Centre✔
  • Skills Based Routing✔
  • CRM Lookup Routing✔
  • Multi-Time zone scheduling✔
  • Intelligent Overflow & Escalation✔
  • Intelligent Call Routing✔
  • Omni Channel
  • Web Chat Services
  • Call-back in queue services
  • SMS inbound routing [4]
  • WhatsApp integration [10] [4]
  • Facebook Messenger integration [10] [4]
  • Email queue services
  • Web call-back services
  • Business Process/Task Integration [11]
  • Unified Messaging Centre
  • Advanced
  • Agent Script Service [11]
  • Workforce Management [12]
  • Intelligent IVR & Self Service [11]
  • Voice Cognitive Services - Speech Recognition [12]
  • AI - Artifical Intelligence [12]
  • Get Started
  • Evolve CX Platinum

    Omni Channel

    I want both inbound and outbound management and to communicate with my customers in many ways not just the telephone

    Omni Channel blended In and Outbound Contact Centre transforms your contact centre to the best customer experience solution

  • $199[1]

    Per User / Month*
  • Get Started
  • Extensions IncludedUnlimited
  • Minimum Agent/People licenses included [2]10
  • Maximum Agent/People licenses supportedUnlimited
  • Sites Included1
  • Reporting
  • Extension Level Reporting✔
  • Billing Reports✔
  • Traffic Reports✔
  • Trunk Analysis✔
  • Summary Reports✔
  • Frequency Reports✔
  • Custom Report Generator✔
  • Email Reports✔
  • Dashboard (Extension level only)✔
  • Dashboard (PBX ACD Real-Time Information)✔
  • Unified Comms
  • PC-based Call Control [3]✔
  • Presence & Break Management✔
  • Click to dial✔
  • Screen Pop✔
  • Completion Code call tagging✔
  • Account Codes call tagging✔
  • Unified Messaging & Call History view✔
  • PC Busy Lamp Display✔
  • Agent to Agent Instant Messaging✔
  • Hot Desking✔
  • Home/Remote Workers✔
  • Same Sign-on✔
  • Outlook Contacts integration✔
  • Outlook Calendar integration✔
  • SMS Agent to customer services [4]✔
  • CRM Integration [5]✔
  • CyTrack API for custom 3rd party services✔
  • Compliance & Recording
  • Voice Recording [6] [9]✔
  • Voice Recording manual pause for PCIOptional
  • Voice Recording auto-pause for PCI [7]Optional
  • Voice Analytics [4] [8]✔
  • Interaction (Screen) Recording [9]Optional
  • Agent Activity TrackerOptional
  • Agent Rating & Quality AssuranceOptional
  • Customer Satisfaction ReportingOptional
  • Contact Center
  • Administration / Supervisor License✔
  • Dashboard License2
  • Business Intelligence Reporting✔
  • Outbound Call Centre (Preview/Progessive)✔
  • Outbound Call Centre (Predictive/Premptive)
  • Campaign Manager✔
  • Multi-Time zone scheduling✔
  • Answering machine detection✔
  • DNC management✔
  • Number quarantine manager✔
  • Inbound Contact Centre✔
  • Skills Based Routing✔
  • CRM Lookup Routing✔
  • Multi-Time zone scheduling✔
  • Intelligent Overflow & Escalation✔
  • Intelligent Call Routing✔
  • Omni Channel
  • Web Chat Services3
  • Call-back in queue services✔
  • SMS inbound routing [4]✔
  • WhatsApp integration [10] [4]Optional
  • Facebook Messenger integration [10] [4]Optional
  • Email queue servicesOptional
  • Web call-back servicesOptional
  • Business Process/Task Integration [11]Optional
  • Unified Messaging Centre✔
  • Advanced
  • Agent Script Service [11]Optional
  • Workforce Management [12]Optional
  • Intelligent IVR & Self Service [11]Optional
  • Voice Cognitive Services - Speech Recognition [12]Optional
  • AI - Artifical Intelligence [12]Optional
  • Get Started
  • Evolve-CX Diamond

    Omni-Channel CC

    I want to deliver advanced services for our customers experience and make our business processes more efficient

    Fully featured Omni Channel CX solution with blended In and Outbound Contact Centre with optional add-ins of powerful CX features to deliver your unique customer experience

  • $270[1]

    Per User / Month*
  • Get Started
  • Extensions IncludedUnlimited
  • Minimum Agent/People licenses included [2]10
  • Maximum Agent/People licenses supportedUnlimited
  • Sites Included1
  • Reporting
  • Extension Level Reporting✔
  • Billing Reports✔
  • Traffic Reports✔
  • Trunk Analysis✔
  • Summary Reports✔
  • Frequency Reports✔
  • Custom Report Generator✔
  • Email Reports✔
  • Dashboard (Extension level only)✔
  • Dashboard (PBX ACD Real-Time Information)✔
  • Unified Comms
  • PC-based Call Control [3]✔
  • Presence & Break Management✔
  • Click to dial✔
  • Screen Pop✔
  • Completion Code call tagging✔
  • Account Codes call tagging✔
  • Unified Messaging & Call History view✔
  • PC Busy Lamp Display✔
  • Agent to Agent Instant Messaging✔
  • Hot Desking✔
  • Home/Remote Workers✔
  • Same Sign-on✔
  • Outlook Contacts integration✔
  • Outlook Calendar integration✔
  • SMS Agent to customer services [4]✔
  • CRM Integration [5]✔
  • CyTrack API for custom 3rd party services✔
  • Compliance & Recording
  • Voice Recording [6] [9]✔
  • Voice Recording manual pause for PCIOptional
  • Voice Recording auto-pause for PCI [7]Optional
  • Voice Analytics [4] [8]✔
  • Interaction (Screen) Recording [9]Optional
  • Agent Activity TrackerOptional
  • Agent Rating & Quality AssuranceOptional
  • Customer Satisfaction ReportingOptional
  • Contact Center
  • Administration / Supervisor License✔
  • Dashboard License2
  • Business Intelligence Reporting✔
  • Outbound Call Centre (Preview/Progessive)✔
  • Outbound Call Centre (Predictive/Premptive)✔
  • Campaign Manager✔
  • Multi-Time zone scheduling✔
  • Answering machine detection✔
  • DNC management✔
  • Number quarantine manager✔
  • Inbound Contact Centre✔
  • Skills Based Routing✔
  • CRM Lookup Routing✔
  • Multi-Time zone scheduling✔
  • Intelligent Overflow & Escalation✔
  • Intelligent Call Routing✔
  • Omni Channel
  • Web Chat Services10
  • Call-back in queue services✔
  • SMS inbound routing [4]✔
  • WhatsApp integration [10] [4]✔
  • Facebook Messenger integration [10] [4]✔
  • Email queue servicesOptional
  • Web call-back services✔
  • Business Process/Task Integration [11]Optional
  • Unified Messaging Centre✔
  • Advanced
  • Agent Script Service [11]Optional
  • Workforce Management [12]Optional
  • Intelligent IVR & Self Service [11]Optional
  • Voice Cognitive Services - Speech Recognition [12]✔
  • AI - Artifical Intelligence [12]Optional
  • Get Started
  • Evolve-CX Titanium

    Omni-Channel CC

    I am experienced in contact centre services and I want to build automation, self-service and AI for a unique customer experience

    Your ultimate Omni Channel CX solution with blended In and Outbound Contact Centre and the most advanced features selectable to evolve your business to the next level

  • $320[1]

    Per User / Month*
  • Get Started
  • Extensions IncludedUnlimited
  • Minimum Agent/People licenses included [2]10
  • Maximum Agent/People licenses supportedUnlimited
  • Sites IncludedUnlimited
  • Reporting
  • Extension Level Reporting✔
  • Billing Reports✔
  • Traffic Reports✔
  • Trunk Analysis✔
  • Summary Reports✔
  • Frequency Reports✔
  • Custom Report Generator✔
  • Email Reports✔
  • Dashboard (Extension level only)✔
  • Dashboard (PBX ACD Real-Time Information)✔
  • Unified Comms
  • PC-based Call Control [3]✔
  • Presence & Break Management✔
  • Click to dial✔
  • Screen Pop✔
  • Completion Code call tagging✔
  • Account Codes call tagging✔
  • Unified Messaging & Call History view✔
  • PC Busy Lamp Display✔
  • Agent to Agent Instant Messaging✔
  • Hot Desking✔
  • Home/Remote Workers✔
  • Same Sign-on✔
  • Outlook Contacts integration✔
  • Outlook Calendar integration✔
  • SMS Agent to customer services [4]✔
  • CRM Integration [5]✔
  • CyTrack API for custom 3rd party services✔
  • Compliance & Recording
  • Voice Recording [6] [9]✔
  • Voice Recording manual pause for PCIOptional
  • Voice Recording auto-pause for PCI [7]Optional
  • Voice Analytics [4] [8]✔
  • Interaction (Screen) Recording [9]Optional
  • Agent Activity TrackerOptional
  • Agent Rating & Quality Assurance✔
  • Customer Satisfaction Reporting✔
  • Contact Center
  • Administration / Supervisor License✔
  • Dashboard License2
  • Business Intelligence Reporting✔
  • Outbound Call Centre (Preview/Progessive)✔
  • Outbound Call Centre (Predictive/Premptive)✔
  • Campaign Manager✔
  • Multi-Time zone scheduling✔
  • Answering machine detection✔
  • DNC management✔
  • Number quarantine manager✔
  • Inbound Contact Centre✔
  • Skills Based Routing✔
  • CRM Lookup Routing✔
  • Multi-Time zone scheduling✔
  • Intelligent Overflow & Escalation✔
  • Intelligent Call Routing✔
  • Omni Channel
  • Web Chat Services10
  • Call-back in queue services✔
  • SMS inbound routing [4]✔
  • WhatsApp integration [10] [4]✔
  • Facebook Messenger integration [10] [4]✔
  • Email queue services✔
  • Web call-back services✔
  • Business Process/Task Integration [11]Optional
  • Unified Messaging Centre✔
  • Advanced
  • Agent Script Service [11]Optional
  • Workforce Management [12]Optional
  • Intelligent IVR & Self Service [11]✔
  • Voice Cognitive Services - Speech Recognition [12]✔
  • AI - Artifical Intelligence [12]Optional
  • Get Started

Notes

  • [1]Prices exclude applicable taxes
  • [2]Minimum of 10 seats required for all packages
  • [3]Features according to PBX or VoiP platform functionality
  • [4]Subject to extra usage-based charges
  • [5]Please check for integrations available
  • [6]Need to specify number of agents/channels
  • [7]According to application compatibility
  • [8]Requires voice recording
  • [9]Storage costs apply
  • [10]In beta please apply
  • [11]Subject to configuration fees according to scope
  • [12]Subject to Configuration fees and extra usage-based charges

We understand that every business has unique requirements, so we can also tailor a plan to meet your specific needs.

*Prices are based on a 24-month agreement, paid monthly. Discounts available for annual payment agreements. Competitive call costs are charged in addition to the above prices and terms and conditions apply.