• Features

  • Extensions Included
  • Minimum Agent/People licenses included[2]
  • Maximum Agent/People licenses supported
  • Sites Included
  • Reporting Features
  • Extension Level Reporting
  • Billing Reports
  • Traffic Reports
  • Trunk Analysis
  • Summary Reports
  • Frequency Reports
  • Custom Report Generator
  • Email Reports
  • Dashboard (Extension level only)
  • Dashboard (PBX ACD Real-Time Information)[3]
  • Desktop Unified Communications
  • PC-based Call Control[4]
  • Presence & Break Management
  • Click to dial
  • Screen Pop
  • Completion Code call tagging
  • Account Codes call tagging
  • Unified Messaging & Call History view
  • PC Busy Lamp Display
  • Agent to Agent Instant Messaging
  • Hot Desking
  • Home/Remote Workers
  • Same Sign-on
  • Outlook Contacts integration
  • Outlook Calendar integration
  • SMS Agent to customer services[5]
  • CRM Integration[6]
  • CyTrack API for custom 3rd party services
  • Compliance, Voice & Interaction Recording
  • Voice Recording[7][10]
  • Voice Recording manual pause for PCI
  • Voice Recording auto-pause for PCI[8]
  • Voice Analytics[5][9]
  • Interaction (Screen) Recording[10]
  • Agent Activity Tracker
  • Agent Rating & Quality Assurance
  • Customer Satisfaction Reporting
  • Contact Centre Features
  • Administration / Supervisor License
  • Dashboard License
  • Business Intelligence Reporting
  • Outbound Call Centre (Preview/Progessive)
  • Outbound Call Centre (Predictive/Premptive)
  • Campaign Manager
  • Multi-Time zone scheduling
  • Answering machine detection
  • DNC management
  • Number quarantine manager
  • Inbound Contact Centre
  • Skills Based Routing
  • CRM Lookup Routing
  • Multi-Time zone scheduling
  • Intelligent Overflow & Escalation
  • Intelligent Call Routing
  • Omni Channel Features
  • Web Chat Services
  • Call-back in queue services
  • SMS inbound routing[5]
  • WhatsApp integration[11]
  • Facebook Messenger integration[11]
  • Email queue services
  • Web call-back services
  • Business Process/Task Integration[12]
  • Unified Messaging Centre
  • Advanced Features
  • Agent Script Service[12]
  • Workforce Management[12]
  • Intelligent IVR & Self Service[12]
  • Voice Cognitive Services - Speech Recognition[13]
  • AI - Artifical Intelligence[13]
  • Evolve-CX Red

    Reporting suite

    I want a powerful but entry level reporting system and dashboard for our business communications

    Entry Level Reporting for the business that wants to measure and analyse

  • $98[1]

    Per Pak
  • Get Started
  • Extensions Included100 ext
  • Minimum Agent/People licenses included [2]1
  • Maximum Agent/People licenses supportedN/A
  • Sites Included1
  • Reporting Features
  • Extension Level Reporting✔
  • Billing Reports✔
  • Traffic Reports✔
  • Trunk Analysis✔
  • Summary Reports✔
  • Frequency Reports✔
  • Custom Report Generator✔
  • Email Reports✔
  • Dashboard (Extension level only)
  • Dashboard (PBX ACD Real-Time Information) [3]
  • Desktop Unified Comms
  • PC-based Call Control [4]
  • Presence & Break Management
  • Click to dial
  • Screen Pop
  • Completion Code call tagging
  • Account Codes call tagging
  • Unified Messaging & Call History view
  • PC Busy Lamp Display
  • Agent to Agent Instant Messaging
  • Hot Desking
  • Home/Remote Workers
  • Same Sign-on
  • Outlook Contacts integration
  • Outlook Calendar integration
  • SMS Agent to customer services [5]
  • CRM Integration [6]
  • CyTrack API for custom 3rd party services
  • Compliance & Recording
  • Voice Recording [7] [10]
  • Voice Recording manual pause for PCI
  • Voice Recording auto-pause for PCI [8]
  • Voice Analytics [5] [9]
  • Interaction (Screen) Recording [10]
  • Agent Activity Tracker
  • Agent Rating & Quality Assurance
  • Customer Satisfaction Reporting
  • Contact Center Features
  • Administration / Supervisor License
  • Dashboard License
  • Business Intelligence Reporting
  • Outbound Call Centre (Preview/Progessive)
  • Outbound Call Centre (Predictive/Premptive)
  • Campaign Manager
  • Multi-Time zone scheduling
  • Answering machine detection
  • DNC management
  • Number quarantine manager
  • Inbound Contact Centre
  • Skills Based Routing
  • CRM Lookup Routing
  • Multi-Time zone scheduling
  • Intelligent Overflow & Escalation
  • Intelligent Call Routing
  • Omni Channel Features
  • Web Chat Services
  • Call-back in queue services
  • SMS inbound routing [5]
  • WhatsApp integration [11]
  • Facebook Messenger integration [11]
  • Email queue services
  • Web call-back services
  • Business Process/Task Integration [12]
  • Unified Messaging Centre
  • Advanced Features
  • Agent Script Service [12]
  • Workforce Management [12]
  • Intelligent IVR & Self Service [12]
  • Voice Cognitive Services - Speech Recognition [13]
  • AI - Artifical Intelligence [13]
  • Get Started
  • Evolve-CX Black

    CX-Team suite

    I want advanced reporting and dashboards with click to dial, screen pops and CRM integration

    Advanced PC based telephone and communications collaboration for your people with reporting package

  • $225[1]

    Per Pak
  • Get Started
  • Extensions Included100 ext
  • Minimum Agent/People licenses included [2]10
  • Maximum Agent/People licenses supported1000
  • Sites Included1
  • Reporting
  • Extension Level Reporting✔
  • Billing Reports✔
  • Traffic Reports✔
  • Trunk Analysis✔
  • Summary Reports✔
  • Frequency Reports✔
  • Custom Report Generator✔
  • Email Reports✔
  • Dashboard (Extension level only)✔
  • Dashboard (PBX ACD Real-Time Information) [3]✔
  • Unified Comms
  • PC-based Call Control [4]✔
  • Presence & Break Management✔
  • Click to dial✔
  • Screen Pop✔
  • Completion Code call tagging✔
  • Account Codes call tagging✔
  • Unified Messaging & Call History view✔
  • PC Busy Lamp Display✔
  • Agent to Agent Instant Messaging✔
  • Hot Desking✔
  • Home/Remote Workers✔
  • Same Sign-on✔
  • Outlook Contacts integration✔
  • Outlook Calendar integration✔
  • SMS Agent to customer services [5]✔
  • CRM Integration[6]✔
  • CyTrack API for custom 3rd party services✔
  • Compliance & Recording
  • Voice Recording [7] [10]Optional
  • Voice Recording manual pause for PCIOptional
  • Voice Recording auto-pause for PCI [8]Optional
  • Voice Analytics [5] [9]Optional
  • Interaction (Screen) Recording [10]Optional
  • Agent Activity TrackerOptional
  • Agent Rating & Quality Assurance
  • Customer Satisfaction Reporting
  • Contact Center
  • Administration / Supervisor License
  • Dashboard License
  • Business Intelligence Reporting
  • Outbound Call Centre (Preview/Progessive)
  • Outbound Call Centre (Predictive/Premptive)
  • Campaign Manager
  • Multi-Time zone scheduling
  • Answering machine detection
  • DNC management
  • Number quarantine manager
  • Inbound Contact Centre
  • Skills Based Routing
  • CRM Lookup Routing
  • Multi-Time zone scheduling
  • Intelligent Overflow & Escalation
  • Intelligent Call Routing
  • Omni Channel
  • Web Chat Services
  • Call-back in queue services
  • SMS inbound routing [5]
  • WhatsApp integration [11]
  • Facebook Messenger integration [11]
  • Email queue services
  • Web call-back services
  • Business Process/Task Integration [12]
  • Unified Messaging Centre
  • Advanced
  • Agent Script Service [12]
  • Workforce Management [12]
  • Intelligent IVR & Self Service [12]
  • Voice Cognitive Services - Speech Recognition [13]
  • AI - Artifical Intelligence [13]
  • Get Started

Notes

  • [1]Prices exclude applicable taxes
  • [2]Minimum of 10 seats required for all packages
  • [3]Features according to PBX or VoiP platform functionality
  • [4]Subject to extra usage-based charges
  • [5]Please check for integrations available
  • [6]Need to specify number of agents/channels
  • [7]According to application compatibility
  • [8]Requires voice recording
  • [9]Storage costs apply
  • [10]In beta please apply
  • [11]Subject to configuration fees according to scope
  • [12]Subject to Configuration fees and extra usage-based charges

We understand that every business has unique requirements, so we can also tailor a plan to meet your specific needs.

*Prices are based on a 24-month agreement, paid monthly. Discounts available for annual payment agreements. Competitive call costs are charged in addition to the above prices and terms and conditions apply.