CyTrack's new CyCX™ Customer Experience & Contact Centre package has now been released and offers a complete out-of-the-box web and telephony customer experience contact centre solution that today’s customers have come to expect.
CyCX is a single, modular and scalable solution that will transform your business and includes call-back in queue, web call-back and three licences of CyChat, all at no extra cost.
"Contact Centre is not just about Call Centre. All businesses in all areas of their business are impacted by customer experience technology.
Transform your customers’ businesses and accelerate your own. Go beyond traditional ACD systems and Future-proof your business by providing an array of communication channels including Voice, SMS, Email, Fax, Web Chat, Web Callback, Callback in Queue and Social Media connections.
Partners enjoy profitable margins on all our Customer Experience and Omni-channel Contact Centre solutions. We assist with a range of partner services, from initial customer enquiry and requirement, all the way through to comprehensive project management, deployment and training.
- Compatible with most telephony systems
- Compatible with Skype for Business
- Cloud based subscription options available
- Available on premise, hosted in the cloud or as a hybrid model