CyTrack newsletter
In this newsletter:
CyCX, an out-of-the-box web and telephony omni-channel contact centre

CyTrack's new CyCX™ Customer Experience & Contact Centre package has now been released and offers a complete out-of-the-box web and telephony customer experience contact centre solution that today’s customers have come to expect.

CyCX is a single, modular and scalable solution that will transform your business and includes call-back in queue, web call-back and three licences of CyChat, all at no extra cost.

"Contact Centre is not just about Call Centre. All businesses in all areas of their business are impacted by customer experience technology.



Transform your customers’ businesses and accelerate your own. Go beyond traditional ACD systems and Future-proof your business by providing an array of communication channels including Voice, SMS, Email, Fax, Web Chat, Web Callback, Callback in Queue and Social Media connections.  

Partners enjoy profitable margins on all our Customer Experience and Omni-channel Contact Centre solutions. We assist with a range of partner services, from initial customer enquiry and requirement, all the way through to comprehensive project management, deployment and training. 

  • Omni-channel 
  • Inbound-outbound 
  • Compatible with most telephony systems 
  • Compatible with Skype for Business 
  • Cloud based subscription options available 
  • Available on premise, hosted in the cloud or as a hybrid model

Call Accounting

Call accounting, call reporting, TIMS or business intelligence? Whatever you call it, we call it CyReport - our powerful business reporting solution for telephony systems. The browser based user interface delivers reporting information via a large suite of intelligent reports.

Our NEW Dashboard tool allows users to easily create tailor-made reporting dashboards. Whether you need Telephone Call Accounting statistics, or Call Centre information for a wallboard, CyReport BI Dashboard has the answer.

We understand the importance of call reporting, and CyTrack continues to invest heavily in research & development and support. Call us today or visit our website to find out more.

Voice Recording and Compliance

Essential for organisations of any size, CyRecord call recording provides undisputed facts about telephone calls resulting in more rapid dispute resolution.

  • Full range of solutions on analogue, digital and SIP 
  • Auto PCI APIs
  • Screen recording available 
  • Compliance with GDPR, PCI DSS, MFIID and more 

Computer Telephony Integration (CTI)

The new CyDesk web based architecture means no desktop software install required and allows easy access using leading web browsers on both PC and Mac. Call control links your client's most important business tools. Integrates with most CRM, applications and business processes. 

Watch the short overview video here... 

  • No desktop software install required 
  • Seamlessly integrates into existing CRMs 
  • Runs in desktop or reception console with multi-column layout 
  • Full range of presence options and Outlook integration features 
  • Incoming calls prompt automatic screen-pop with caller's details 
  • Click-to-dial from Outlook, CRM, database or anywhere in Windows 


Access full CyDesk walk-through video

Simply send us a quick email to sales@cytrack.com for access to the full CyDesk product walk-through video, which illustrates the true power and flexibility of our innovative CTI technology.

Personal information and Data Security

The laws and regulations are constantly changing, so the challenge is to utilise data while still respecting the individual’s privacy preferences and protecting personally identifiable information.

  • Protecting data in motion
  • Protecting data at rest
  • Offering customer consent functionality
  • Personal information management
Email sales@cytrack.com to receive a copy of the Personal Information and Data Security White Paper, outlining the various controls and apps that CyTrack have implemented to help your customers ensure compliance with personal information and data security laws and regulations.

LEARN MORE:

https://business.panasonic.co.uk/communication-solutions/cytrack
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Our mailing address is:
Panasonic System Communications Company Europe (PSCEU)
Maxis 2, Western Road, Bracknell, Berks, RG12 1RT, United Kingdom

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