How CyTrack Integrates with HEAT
HEAT Supported Versions: Desktop versions
CyTrack's integration with HEAT enables businesses to provide an enriched customer experience for their service clients.
CyDesk transforms HEAT into a powerful communications platform, saving agents/users and customers time in servicing issues.
If you are a HEAT user, take a look over our HEAT integration feature list below for more detailed information.
We'll be delighted to answer any further questions you may have simply get in touch using your preferred contact method (details under the feature list.)
HEAT is dedicated to providing customers with proven cloud solutions that make their businesses more efficient, compliant, and secure.
Features of CyTrack's integration with HEAT
Click to dial
Allows user to click on a number in a HEAT contact field and CyDesk will dial the number.
CyDesk can lookup the HEAT database based on the Caller ID and can show the HEAT contact details (& account/company if applicable) in CyDesk.
CyDesk can tell HEAT to display a contact record from either the name or number search.
CyDesk can tell HEAT to display an account record from either the name or number search.
Log call history
CyDesk can optionally store details of the call in the HEAT contact history – includes the date, time, call type (incoming or outgoing), Caller ID and call duration.
Log call notes
Notes entered into CyDesk during the call can be stored in the HEAT contact history together with the call history.
Want to know more about CyTrack's integration with HEAT?
Get in touch using your preferred contact method below, and one of our friendly team will be delighted to answer all your HEAT integration questions...