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How CyTrack Integrates with HEAT

HEAT Supported Versions: Desktop versions

CyTrack's integration with HEAT enables businesses to provide an enriched customer experience for their service clients.

CyDesk transforms HEAT into a powerful communications platform, saving agents/users and customers time in servicing issues.

If you are a HEAT user, take a look over our HEAT integration feature list below for more detailed information.

We'll be delighted to answer any further questions you may have simply get in touch using your preferred contact method (details under the feature list.)

About HEAT

HEAT is dedicated to providing customers with proven cloud solutions that make their businesses more efficient, compliant, and secure.

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Features of CyTrack's integration with HEAT

Click to dial

Allows user to click on a number in a HEAT contact field and CyDesk will dial the number.

Caller lookup

CyDesk can lookup the HEAT database based on the Caller ID and can show the HEAT contact details (& account/company if applicable) in CyDesk.

Pop contact

CyDesk can tell HEAT to display a contact record from either the name or number search.

Pop account

CyDesk can tell HEAT to display an account record from either the name or number search.

Log call history

CyDesk can optionally store details of the call in the HEAT contact history – includes the date, time, call type (incoming or outgoing), Caller ID and call duration.

Log call notes

Notes entered into CyDesk during the call can be stored in the HEAT contact history together with the call history.

Want to know more about CyTrack's integration with HEAT?

Get in touch using your preferred contact method below, and one of our friendly team will be delighted to answer all your HEAT integration questions...