Most businesses ignore this critical moment of customer engagement for months—perhaps even years…
July 2, 2019
Training staff how to speak with customers is a major factor in customer experience... In a recent post on how […]
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How any phone system can explode company growth in just TWENTY seconds…
June 17, 2019
Strength and growth come only through continuous effort and struggle. – Napoleon Hill Most organisations are constantly aiming to gain […]
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“Out” is the new “In” — how clever businesses are “re-purposing” outbound telemarketing solutions much to the delight of their customers
June 6, 2019
Discover how "old-school" outbound telemarketing technologies can foster customer loyalty and happiness... How to make your customers LOVE you—by calling […]
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Take your business to new levels of customer experience
May 21, 2019
In a recent Microsoft survey, 68% of 18-34-year-old consumers said they stopped doing business with a brand due to a […]
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9 Call Centre KPIs To Track For Customer Experience Success
April 22, 2019
The tracking and management of call centre key performance indicators (KPIs) is essential for measuring the effectiveness and efficiency of […]
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Ensuring GDPR compliance globally with CyTrack
January 15, 2019
GDPR became enforceable from 25 May 2018 and replaced the 1995 Data Protection Directive. The General Data Protection Regulation (GDPR) […]
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