How to improve CX in transportation with a cloud-based contact centre
November 23, 2021
The transportation industry is highly competitive and customer experience (CX) can be your differentiator. Given the tight financial margins, it […]
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4 reasons that your telecoms contact centre isn’t working for you
The global telecom market is forecast to grow from $2.7tn in 2021 to $3.4tn in 2025, driven by the continued […]
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Why voice is still so compelling for contact centres
November 18, 2021
Even with today’s sophisticated omnichannel customer experience technology, the power of ‘old school’ voice communications remains so effective. Amid the […]
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Here is why you need business intelligence for your contact centre
To measure is to know It was the scientist Lord Kelvin who said, When you can measure what you are […]
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CyTrack featured in Microsoft’s ‘Founder Essentials’ eBook
November 1, 2021
Starting and building your own tech start-up is hard work, with many hurdles to jump and problems to solve. Fortunately […]
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White Paper: Transition to Cloud Contact Centre
October 12, 2021
Now more than ever, the modern cloud contact centre solution is your key business asset to respond, connect and service […]
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