Take your business to new levels of customer experience
May 21, 2019
In a recent Microsoft survey, 68% of 18-34-year-old consumers said they stopped doing business with a brand due to a […]
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9 Call Centre KPIs To Track For Customer Experience Success
April 22, 2019
The tracking and management of call centre key performance indicators (KPIs) is essential for measuring the effectiveness and efficiency of […]
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Ensuring GDPR compliance globally with CyTrack
January 15, 2019
GDPR became enforceable from 25 May 2018 and replaced the 1995 Data Protection Directive. The General Data Protection Regulation (GDPR) […]
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How to drive every aspect of the customer lifecycle journey
October 9, 2018
Successfully managing the customer lifecycle creates effective one-to-one customer journeys, resulting in improved customer loyalty and turning leads into brand […]
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Why call recording is essential for every business
September 18, 2018
Business today faces unprecedented levels of regulation, compliance and scrutiny, which is why a quality call and screen recording solution […]
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CyTrack & Panasonic North America announce partnership
January 24, 2018
CyTrack and Panasonic Corporation of North America today announced a strategic alliance to offer the CyTrack Customer Experience Solutions, a […]
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