For every business — from small start-ups, to large scale enterprise and government
"Enterprise in vision — modular by design"
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The right person every-time
Intelligent customer routing using your knowledge of the customer and your teams' skills connect your customer every time
Omni-channel connecting with customers by phone, email, SMS, web chat, social media, and the list goes on
Empower your team
Simple-to-use beautiful software that delivers all customer communication activity from the PC desktop
Be in control of information
Amazing 360 degree view of every interaction and message, with custom reports, dashboards and alerts at your fingertips
Know your customers
Powerful CRM and database integration delivers the right information to your team on the call
Capture every conversation
Transcribe calls, alert keywords, measure customer sentiment and make every call, SMS, WhatsApp and Web Chat available for everyone in your team
Forecast & Schedule
Improve service levels and reduce staffing costs by closely matching your workload with accurate forecasts and intelligent real-time monitoring
Voice Contracts, PCI, GDPR, MFID and more – voice and screen recording, log your interactions and meet audit requirements
Self service & automate
Rich automation tools, IVR apps & AI to connect to your information systems and boost customer service
Reach more prospects, update your customers, blend inbound and outbound and increase your teams’ efficiency
Rate and train your team
Powerful interaction review tools enable you to show your team the way to provide the best service
Gain the voice of your customer and measure their satisfaction to ensure you have your finger on the pulse
Billing & measurement with custom reports & dashboards
Contracts, staff training & quality management
Simplify call control
From your PC, presence, messaging, click-to-dial, history and search
Know your customer, screen pop, log call details, link to voice recording and more
Customers love SMS, connect your agents, offer SMS in and out
Go beyond voice and capture every screen interaction
Auto transcribe calls, alert keywords, review caller and agent sentiment
Omni-Channel Contact Centre
Connect your customers to the right agents on any channel, telephone, email, SMS, webchat, social media and more
Outbound Contact Centre
Telemarketing with proactive opportunity creation, speak to more customers and prospects using CyCall outbound & telemarketing contact centre
CyLive allows creation of any customized or self service customer experience integrated with your business processes
Improve service levels and reduce staffing costs by matching staffing levels to workload with forecasts, real-time monitoring & reporting
Artificial Intelligence (AI)
Provide customers 24/7 support and always-right-routing with your virtual assistant for Live Chat, Social Media and IVR engagements
Web Chat Service
Web Chat is fast becoming the channel of choice for customers and is the perfect complement to our CyCX Connect Contact Centre solution.
Unified Messaging Centre
CySocial adds a unified messaging centre to CyDesk with real-time communication across SMS, Web Chat, WhatsApp & Facebook
Rate & train your team
Your team evaluation & training management system to build skills, confidence and performance of your team.
Speech recognition & text to speech
Build amazing services with speech translation and text-to-speech using CyTrack unified Speech services
Translate customer experience into profitable growth - measure your customer's satisfaction and gain the 'voice of the customer'
Small Medium Business
Our Evolve CX Solutions suite is modular and will grow with you. Our products are platform-agnostic so will work now and give you choices for the future as your needs and technology bases change. For 3 users and up...
Corporate / Enterprise
Our solution suite is flexible and platform agnostic, making it easier for large organisations to reap the benefits of improved customer experience. Join our community of well-known corporate names and deliver a better experience for your clients.
Our platform-agnostic products mean easier deployment across departments. Internal governance, published mandates, technology partnerships and established platforms are key factors for our Government clients and we have you covered on all bases.
Reseller / Distributor / OEM Partners
Channel-focussed since 1995 we are the appointed solution for leading global telephony brands, OEMs and local resellers and partners from both telephony and IT channels. Discover how we can help you...
3rd Party Applications
We welcome 3rd party application providers who wish to integrate with our products and services. Systems integration and engineering customisation is our thing. Find out more about our powerful APIs...
Find out how to get our free consultancy services to design the best customer experience solution for your business.
Use our customisation services to meet your unique business requirements and processes.
Our technical services and powerful APIs enable the delivery of efficient business processes and unified customer experiences.
CyTrack Professional Services bring the specialists to the product, from deployment & training services, to after sales support and moves adds and changes our team is available to your business 24/7.
Transform your business – Evolve CX Solutions suite is an affordable subscription-based Contact Centre as a Service allowing you to instantly transform your business, simplify your infrastructure and boost your customer experience to new levels.