Award-winning telephony & contact centre applications

For every business — from small start-ups, to large scale enterprise and government

five star rating

"Enterprise in vision — modular by design"

Click an icon to get in touch

Click to start a web chat Click to start a web chat
Click to send us an email Click to send us an email
Click to request a call-back Click to request
a call-back
Send us an SMS on +61 480 018 370 Send us an SMS on:
+61 480 018 370
Contact us via WhatsApp on +61 1300 296 647 Contact us via WhatsApp
+61 1300 296 647
Click to view all our calling options Click to view our
call options
diag-image

How we help you deliver amazing customer experiences

The right person every-time

Intelligent customer routing using your knowledge of the customer and your teams' skills connect your customer every time

Communicate every-way

Omni-channel connecting with customers by phone, email, SMS, web chat, social media, and the list goes on

Empower your team

Simple-to-use beautiful software that delivers all customer communication activity from the PC desktop

Be in control of information

Amazing 360 degree view of every interaction and message, with custom reports, dashboards and alerts at your fingertips

Know your customers

Powerful CRM and database integration delivers the right information to your team on the call

Capture every conversation

Transcribe calls, alert keywords, measure customer sentiment and make every call, SMS, WhatsApp and Web Chat available for everyone in your team

Forecast & Schedule

Improve service levels and reduce staffing costs by closely matching your workload with accurate forecasts and intelligent real-time monitoring

Meet compliance

Voice Contracts, PCI, GDPR, MFID and more – voice and screen recording, log your interactions and meet audit requirements

Self service & automate

Rich automation tools, IVR apps & AI to connect to your information systems and boost customer service

Proactive Outbound

Reach more prospects, update your customers, blend inbound and outbound and increase your teams’ efficiency

Rate and train your team

Powerful interaction review tools enable you to show your team the way to provide the best service

Measure Satisfaction

Gain the voice of your customer and measure their satisfaction to ensure you have your finger on the pulse

diag-image

Our modular approach creates perfect customer service experiences for forward-thinking companies

Deep-dive analysis

Billing & measurement with custom reports & dashboards

Voice Recording

Contracts, staff training & quality management

Simplify call control

From your PC, presence, messaging, click-to-dial, history and search

CRM Integration

Know your customer, screen pop, log call details, link to voice recording and more

Connect SMS

Customers love SMS, connect your agents, offer SMS in and out

Screen Recording

Go beyond voice and capture every screen interaction

Analyse Conversations

Auto transcribe calls, alert keywords, review caller and agent sentiment

Omni-Channel Contact Centre

Connect your customers to the right agents on any channel, telephone, email, SMS, webchat, social media and more

Outbound Contact Centre

Telemarketing with proactive opportunity creation, speak to more customers and prospects using CyCall outbound & telemarketing contact centre

Intelligent IVR

CyLive allows creation of any customized or self service customer experience integrated with your business processes

Workforce Management

Improve service levels and reduce staffing costs by matching staffing levels to workload with forecasts, real-time monitoring & reporting

Artificial Intelligence (AI)

Provide customers 24/7 support and always-right-routing with your virtual assistant for Live Chat, Social Media and IVR engagements

Web Chat Service

Web Chat is fast becoming the channel of choice for customers and is the perfect complement to our CyCX Connect Contact Centre solution.

Unified Messaging Centre

CySocial adds a unified messaging centre to CyDesk with real-time communication across SMS, Web Chat, WhatsApp & Facebook

Rate & train your team

Your team evaluation & training management system to build skills, confidence and performance of your team.

Speech recognition & text to speech

Build amazing services with speech translation and text-to-speech using CyTrack unified Speech services

Customer Satisfaction

Translate customer experience into profitable growth - measure your customer's satisfaction and gain the 'voice of the customer'

diag-image

Trusted and recommended applications

Our products work with your communications systems

And integrate with the applications you rely on every day

diag-image
diag-image

Join our business community

Our customers are big and small, from all industries and have many different needs…

diag-image
diag-image