Award-winning telephony & contact centre applications
For every business — from small start-ups, to large scale enterprise and government
"Enterprise in vision — modular by design"
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How we help you deliver amazing customer experiences
Our modular approach creates perfect customer service experiences for forward-thinking companies
Simplify call control
From your PC, presence, messaging, click-to-dial, history and search
CRM Integration
Know your customer, screen pop, log call details, link to voice recording and more
Analyse Conversations
Auto transcribe calls, alert keywords, review caller and agent sentiment
Omni-Channel Contact Centre
Connect your customers to the right agents on any channel, telephone, email, SMS, webchat, social media and more
Outbound Contact Centre
Telemarketing with proactive opportunity creation, speak to more customers and prospects using CyCall outbound & telemarketing contact centre
Intelligent IVR
CyLive allows creation of any customized or self service customer experience integrated with your business processes
Workforce Management
Improve service levels and reduce staffing costs by matching staffing levels to workload with forecasts, real-time monitoring & reporting
Artificial Intelligence (AI)
Provide customers 24/7 support and always-right-routing with your virtual assistant for Live Chat, Social Media and IVR engagements
Web Chat Service
Web Chat is fast becoming the channel of choice for customers and is the perfect complement to our CyCX Connect Contact Centre solution.
Unified Messaging Centre
CySocial adds a unified messaging centre to CyDesk with real-time communication across SMS, Web Chat, WhatsApp & Facebook
Rate & train your team
Your team evaluation & training management system to build skills, confidence and performance of your team.
Speech recognition & text to speech
Build amazing services with speech translation and text-to-speech using CyTrack unified Speech services
Customer Satisfaction
Translate customer experience into profitable growth - measure your customer's satisfaction and gain the 'voice of the customer'
Your next step
Select the next step on your Customer Experience journey
Join our business community
Our customers are big and small, from all industries and have many different needs…
