For every business — from small start-ups, to large scale enterprise and government
"Enterprise in vision — modular by design"
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The right person every-time
Intelligent customer routing using your knowledge of the customer and your teams' skills connect your customer every time
Communicate every-way
Omni-channel connecting with customers by phone, email, SMS, web chat, social media, and the list goes on
Empower your team
Simple-to-use beautiful software that delivers all customer communication activity from the PC desktop
Be in control of information
Amazing 360 degree view of every interaction and message, with custom reports, dashboards and alerts at your fingertips
Know your customers
Powerful CRM and database integration delivers the right information to your team on the call
Capture every conversation
Transcribe calls, alert keywords, measure customer sentiment and make every call, SMS, WhatsApp and Web Chat available for everyone in your team
Forecast & Schedule
Improve service levels and reduce staffing costs by closely matching your workload with accurate forecasts and intelligent real-time monitoring
Meet compliance
Voice Contracts, PCI, GDPR, MFID and more – voice and screen recording, log your interactions and meet audit requirements
Self service & automate
Rich automation tools, IVR apps & AI to connect to your information systems and boost customer service
Proactive Outbound
Reach more prospects, update your customers, blend inbound and outbound and increase your teams’ efficiency
Rate and train your team
Powerful interaction review tools enable you to show your team the way to provide the best service
Measure Satisfaction
Gain the voice of your customer and measure their satisfaction to ensure you have your finger on the pulse
Omni-Channel Contact Centre
Connect your customers to the right agents on any channel, telephone, email, SMS, webchat, social media and more
Outbound Contact Centre
Telemarketing with proactive opportunity creation, speak to more customers and prospects using CyCall outbound & telemarketing contact centre
Intelligent IVR
CyLive allows creation of any customized or self service customer experience integrated with your business processes
Workforce Management
Improve service levels and reduce staffing costs by matching staffing levels to workload with forecasts, real-time monitoring & reporting
Web Chat Service
Web Chat is fast becoming the channel of choice for customers and is the perfect complement to our CyCX Connect Contact Centre solution.
Unified Messaging Centre
CySocial adds a unified messaging centre to CyDesk with real-time communication across SMS, Web Chat, WhatsApp & Facebook
Rate & train your team
Your team evaluation & training management system to build skills, confidence and performance of your team.
Speech recognition & text to speech
Build amazing services with speech translation and text-to-speech using CyTrack unified Speech services