CyTrack – ANZ Avaya Cloud Office Integrator of the Year
May 30, 2022
Congratulations to CyTrack on being selected as the ‘ANZ Avaya Cloud Office Integrator of the Year, 2021’.
“The Avaya and RingCentral engineering team collaborated closely with CyTrack on producing their native integration to the Avaya Cloud Office platform delivering a best-in-class omni-channel contact centre solution for outstanding customer experience. Over the past year, CyTrack has deployed systems into many leading Australian enterprises and received fantastic customer testimonials. A key factor in the success has come from CyTrack’s Australian owned and locally based software engineering team demonstrating their nimble agility and responsiveness to customise and fine-tune their software to the customer’s specific CRM integrations and unique business process requirements. We look forward to sharing these innovations with many more progressive organisations in 2022.””
Avaya Channel Director, Avaya APJ region
Nick Milan Managing Director of CyTrack has this to say:
“We are so proud to receive this accolade from Avaya! We have been a DevConnect member for over 15 years now and when Avaya approached us with the opportunity to integrate our solutions to the Avaya Cloud Office platform by RingCentral we jumped at the chance. We set very high bars for our team and wanted the tightest integration possible utilising the core cloud platform services at every touchpoint. The result is a solution that fits deeply with the RingCentral architecture and creates a very resilient and stable solution rich in functionality. A key success in this endeavour was Avaya engaging us directly with the RingCentral engineers in the US to assist with our questions, also we were very delighted that based on our suggestions they also responded and changed some aspects of their APIs and platform services.
CyTrack is a local Australian Owned and Made software company with ISO 9001 accreditation, we assist companies move their telephony and contact centre to the cloud. We help customers and partners every step of the way – from initial complimentary consulting to flexible ongoing support – to ensure clients get maximum value from the telephony, contact centre and broader business operation systems. CyTrack is distributed in over 30 countries around the world and is trusted by major brands, including Brisbane Broncos, NEOS Life, Digital Camera Warehouse, Avis, DHL, YourTown Kids Helpline, Aspen Pharmacare, Parkinson’s Australia, Aurora Health and more.”