Artificial Intelligence

Our conversational platform brings together humans and artificial intelligence to enable anywhere, anytime customer and contact centre engagement.

With our innovative virtual agent, chatbot and web chat solutions, backed by our knowledge management and business intelligence platforms, you’re empowered to provide consistent, accurate, personalised and seamless omnichannel engagement.

Then combine this powerful knowledge base with our CyLive Speech Cognitive Services and you have the ability to engage with your customers beyond the chat bot by using their natural speech.

Suggested modules and summary briefs…

 
 

CyChat AI

Our innovative virtual agent, chatbot, live chat and knowledge management solutions empower organisations to provide consistent, accurate, personalised and seamless omnichannel engagement. Leverage your knowledge base by combing with our CyLive AI Speech Cognitive Services and your AI is now available from your IVR and your customers can use speech to navigate and find information they require in your self service process.

CyLive

Is our powerful solution adding a range of important technologies to the business, including self service, voice recognition, speech cognitive services, artificial intelligence and more. CRM integration where the smart services can leverage customer details and preferences are crucial to bring this level of customer experience to the forefront.

CyLive AI Speech Cognitive Services

Text to Speech provides natural voice to your services that speak to users naturally with the Text to Speech service. Real-time speech translation capabilities are available for any of the supported languages and receive either a text or speech translation back. Speech translation models are based on leading-edge speech recognition and neural machine translation (NMT) technologies. They’re optimised to understand the way people speak in real life and generate translations of exceptional quality.

CyChat

Adds Web Chat Messaging. Chat is fast becoming a channel of choice for customer service and is the perfect complement to our CyCX Omni Channel Contact Centre solution.

CyCX

Is our omni channel contact centre solution. CyCX is where the customer experience technology really gets teeth to take your business to the next level. CyCX provides a platform to build more analytical touch points where we can manage and assess the business through 360 degrees. Customers using the AI may well end up wanting to speak to a live agent and this may be via chat or phone.

CyReport

This is our reporting module which includes over 130 prepared reports, as well as a powerful configurable browser based dashboard for analytics and alerts.

CyCall

Is our outbound contact centre manager, outbound/inbound call blending, predictive dialling, campaign list management and optimisation—are now being used in smart ways to provide pro-active creative and exceptional customer experience services. CyCall can accept events and information from our AI platform when handling enquiries and create actions for agents to follow up with a live phone call.

CySMS

Adds SMS Messaging to your contact centre omni channel experience – CySMS can accept events and information from our CyLive platform when handling AI processes and create SMS messages for follow up confirmations.

CySurvey

Our survey and customer satisfaction management application. Ensure your AI processes have an option to collect customer feedback on how satisfied they were. Read more on CySurvey and how important measuring customer satisfaction is to your business.

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